Privacy Policy

Privacy Policy for Nehir Official Store Website: https://www.nehircare.shop/ Operated by: Vishwaraja Ridhi Sidhi Enterprises Private Limited

GENERAL At Nehir Official Store, operated by Vishwaraja Ridhi Sidhi Enterprises Private Limited, we take your privacy seriously. This privacy policy outlines how we collect, use, and safeguard your personal information when you interact with our website, https://www.nehircare.shop/. We strictly adhere to the Information Technology Act, 2000 (21 of 2000), and all applicable data protection laws in India. This policy applies to all users of our website and services. By using our website, you agree to the terms described herein. We may revise this policy at any time without prior notice, and continued use of our services indicates acceptance of those changes. All associated third parties and partners must adhere to this policy and are required to enter into a confidentiality agreement before handling any personal information.

• HOW WE COLLECT INFORMATION

We collect your data through various methods to ensure personalized service and better product offerings. This includes direct input through online forms, subscriptions, product orders, and customer support interactions. Additionally, we collect data indirectly through automated technologies such as cookies, tracking pixels, and third-party analytics tools when you browse our website. Furthermore, we may receive information from business collaborations, logistics providers, publicly available databases, and social media platforms to verify or enhance the details you provide. Information updates regarding addresses or purchase records received from third-party services help ensure smooth order fulfillment and improved service accuracy.

• INFORMATION WE COLLECT

We gather both personal and technical information. This includes names, addresses, email IDs, mobile numbers, and payment details provided by users, as well as technical data such as IP address, browser type, device identifiers, operating system, and geolocation (if enabled). By using this website, you agree that we may use your feedback in website marketing and marketing materials. We also record clickstream data, browsing patterns, time spent on pages, and the types of products you interact with. Purchase history, wishlist items, and customer feedback are recorded to personalize your shopping experience. Data may be used to compile aggregate insights, such as “Top Rated” or “Most Purchased” items. Our use of cookies helps maintain session states, track cart activity, analyze trends, and identify issues in user experience or website performance.

• HOW WE USE INFORMATION

We utilize the information collected to deliver, manage, and continuously improve our services and customer interactions. Your data enables us to process transactions, fulfill and track orders, facilitate returns, and provide tailored product recommendations. Additionally, we use your information to enhance website functionality, conduct analytics, and optimize the overall user experience by identifying and fixing usability issues. We send transactional messages (such as order confirmations and delivery updates), respond to queries, and notify you of promotions and product launches based on your preferences. Where legally permissible, the data may also be used for fraud prevention, internal audits, enforcing our terms and policies, or responding to legal or regulatory requests. This information further supports backend processes, including customer service improvements, loyalty program management, user feedback analysis, and supply chain efficiency.

• DATA TRANSFER

Your information may be shared with affiliates, subsidiaries, and trusted third-party service providers only for fulfilling specific tasks, such as logistics, marketing, customer service, analytics, or payment processing. These third parties operate under strict contractual agreements ensuring confidentiality, data integrity, and restricted usage. Transfers may also occur within our internal systems among affiliated businesses. We do not sell, rent, or trade your personal data. However, we may disclose information if legally required or during a merger, acquisition, or reorganization of our business, where data handling responsibilities will remain compliant.

• COOKIES

Cookies are integral to how our website operates. These small text files help recognize returning visitors, store cart contents, remember login states, and present relevant offers. We use session cookies, persistent cookies, and third-party cookies to track behavior and improve performance. Some cookies are essential for basic functions, while others support marketing and analytics. Disabling cookies may limit website functionality, such as product browsing or checkout features. You can manage cookie preferences through browser settings or opt out of non-essential cookies through a banner displayed on the site.

• DATA SECURITY

Safeguarding your personal data is a core responsibility, and we employ robust security protocols to ensure its protection. All data transmissions to and from our website are encrypted using SSL (Secure Socket Layer) technology to prevent interception or unauthorized access during the exchange of sensitive information. We also comply with the Payment Card Industry Data Security Standard (PCI DSS) for all payment processing activities. Internally, access to your personal data is strictly limited to authorized personnel who are trained in data protection practices and bound by confidentiality obligations. Our infrastructure includes secure servers, firewalls, real-time monitoring, and regular security assessments to prevent data breaches or vulnerabilities. You are equally responsible for maintaining the confidentiality of your login credentials and should avoid using public or unsecured devices to access your account. We retain personal data only as long as required for fulfilling contractual or legal obligations, after which it is securely deleted or anonymized.

• LINKS TO THIRD-PARTY SITES/APPS

Our platform may contain links to other websites or applications that are not operated or controlled by us. These third-party sites have independent privacy policies, and we do not accept responsibility or liability for their data practices. We recommend that you review their privacy statements before providing any personal information.

• SOCIAL NETWORK PLUGINS

We integrate plugins from social media platforms such as Facebook, Instagram, and WhatsApp to allow seamless sharing and engagement. These plugins are disabled by default and are only activated when you voluntarily use them. Interacting with such plugins may allow the respective platform to collect your data. We do not control these data flows, and the processing of any collected data is governed by the respective platform’s privacy policy.

• SHARING OF PERSONAL INFORMATION

Your data is never disclosed to external parties without your explicit consent unless necessary for legal compliance, fraud detection, dispute resolution, emergency response, or business restructuring activities. All such parties are required to adhere to the data protection principles set forth in the Information Technology Act, 2000 (21 of 2000), and other applicable laws. We may share limited data with government authorities, legal bodies, or credit bureaus if required. All disclosures follow proper procedures and aim to protect your rights and security.

• CHILDREN

This website is not intended for children under the age of 18. If you are a minor, you may use our services only under the supervision and guidance of a parent or legal guardian. We do not knowingly collect data from children. If such data is identified, it will be deleted promptly.

• CHANGES TO THIS POLICY

1. We reserve the right to amend this policy to reflect changes in legal requirements, business practices, or technological developments. Any updates will be posted on this page with a revised effective date. Continued use of our services after any changes are implemented constitutes acceptance of the revised policy. We encourage you to review this page regularly to stay informed about how we protect your information.